Expert web
maintenance &
support services

Keep your website running smoothly with our expert maintenance services, ensuring seamless functionality and a hassle-free online experience for your visitors.

Website maintenance services designed for your business

Recent research has shown that almost half of all online users come across new companies, products, or services during their online searches. This means that a user's first impression of your website could greatly influence their decision to make a purchase or leave your site for your competitor.

As a result, maintaining your website is a crucial task that companies must prioritize. At Soscify, we understand the importance of website maintenance and offer a personalized and comprehensive strategy to ensure that your business provides a fast, secure, and seamless online experience for users. As a full-service digital agency, we provide extensive solutions to optimize your website's performance.

Our team consists of seasoned developers, designers, and digital marketers, who are dedicated to maintaining and enhancing your website. You can explore our web maintenance services to learn more or contact us online to tell us about your business.

If you're ready to prioritize your website maintenance, connect with an experienced strategist from our website maintenance team by contacting us online. We are committed to ensuring that your website remains in good condition at all times.

We offer a holistic approach to web maintenance and support services

It is crucial for small businesses and large enterprises alike to regularly update their website to stay relevant to their target audience. One way to achieve this is by partnering with a professional agency like Soscify, which can provide a comprehensive approach and a broad understanding of the overall picture.

With our experience and expertise in web design, development, and digital marketing services, we understand the effect that even the tiniest of changes to your website can have. We recognize that these various website components and marketing campaigns are often interrelated, and we are here to help you maintain your online relevance and keep your business thriving.

What is included in our website maintenance services

We offer comprehensive website maintenance services to ensure your website is fast, secure, healthy, and up-to-date. Our strategies include:

  • Regular website backup to safeguard against data loss
  • Security scans and patches to protect your website from potential threats
  • Ongoing support and updates for your Content Management System (CMS)
  • Regular content updates for both copy and graphics
  • Maintenance of interactivity and functionality to ensure a seamless user experience
  • Technical support to address any website issues or concerns

Whether you run an ecommerce business that generates significant revenue daily or a B2B company that relies on website leads, it's essential to prioritize ongoing website maintenance. This helps ensure maximum security, minimal downtime, and improved interactivity, enabling you to continue reaping the benefits that your website brings to your business.

Why is a website maintenance strategy important for my business?

Website maintenance refers to the actions required to ensure that your website remains current, operates seamlessly, and performs at its best. This includes the routine inspection of your website for any problems, repairing any issues, and implementing updates.

Why is having a website maintenance plan crucial for your business? Here are some of the reasons why:

The vast majority of people carry out online research

Before making an online purchase, over 86 percent of customers conduct online research. This implies that potential customers who are interested in purchasing a product from you are likely to visit your website.

If these visitors have a negative impression of your business upon entering your website, they are likely to continue their research on a competitor's website. This could result in your business losing out on a potential sale to a competitor, which is something you would want to avoid.

Your website is the last and first place to impress customers

If your website is not functioning properly, or its design appears outdated and unprofessional, visitors may perceive your business the same way. This negative first impression can prompt them to click the back button and continue their search with a competitor.

Your website helps improve your sales

Your website plays a crucial role in guiding potential customers towards purchasing from your brand. This is especially true for eCommerce websites, where your site motivates users to buy from you. However, if your site fails to perform well, you risk losing potential sales and customers for your business.

Potential customers place user experience at a premium

Among website visitors who have experienced poor usability on a site, over 88% of them decide to switch to a competitor's site instead of staying. This fact raises concerns about the potential number of sales you've probably missed out on as a result of poor user experience.

To prevent this issue and ensure visitors have a positive experience while using your website, regular maintenance is crucial. By doing so, visitors are encouraged to stay on the site, increasing the likelihood of closing a deal. Moreover, this also offers you a sense of satisfaction and peace of mind, knowing that your website is operating at its best.

Availing website maintenance plan improves the security

According to a report published in 2019, Nigerian companies alone suffered losses of $649 million due to cyberattacks. It is difficult to estimate the current figure, but it is likely to be higher. Recovering from cyberattacks can be expensive, and there is a risk of losing customers who may lose faith in your company's ability to protect their personal information.

However, regular maintenance of your website can help protect your company from cyber threats. By regularly updating your security systems, you can provide customers with a sense of security and confidence in making purchases on your platform.

Website maintenance improves the performance of your online marketing strategies

If visitors consistently leave your website almost immediately after they arrive, Google might consider it irrelevant. This could cause your website's bounce rate to increase, leading to lower rankings on the search engine results page (SERP). As a result, your brand may become harder to find online, resulting in lower traffic, sales, and revenue. Technical problems, security issues, and outdated website design, structure, and content can all have a negative impact on your website's search engine rankings.

What is typically included in web maintenance services?

We provide website maintenance services that include the following benefits for your company:

  • Regular website updates
  • Technical support

Regular website updates

Our team of developers provides website maintenance services that ensure your website is functional and secure for users, with regular updates during business hours. We can help you make changes to your website, such as adding new images, deleting page copy, or modifying links.

Here are some examples of updates that are included in our packages:

  • Copy: We can make additions or deletions to your website's copy
  • Images: We can add or remove images, as well as perform basic edit
  • Webpages: We can add or delete webpages using your website's existing design
  • Colour: We can change or improve your website's colour
  • Navigation flow: We can make basic changes to your website's navigation flow, such as adding, moving, or deleting an item
  • Videos: We can insert or delete pre-edited videos
  • File downloads: We can add or remove PDFs and other documents for users to download
  • Links: We can add or remove links

If you have any questions about our regular updates or other website maintenance services, please don't hesitate to contact us online to learn more.

Technical support

As part of our website maintenance services, your company will receive access to our exceptional technical support. Our seasoned designers and developers will help your business tackle all recurrent technical issues and bugs that disrupt your website's performance.

Moreover, your company can also request consulting services as part of your website maintenance package. If you need assistance in creating a new contact form or adding a new page to your navigation, our skilled team can provide valuable insights to help your business.

Website regular updates that come with our website maintenance services

Companies frequently ask what is meant by the term "regular updates" regarding website maintenance services. This is a valid question as the definition may differ among website maintenance companies. Therefore, it is crucial to inquire about this.

Our website maintenance packages include several common website updates, such as:

  • improving the website's overall performance
  • Promoting online specials
  • Updating product or service information
  • Ensuring the proper functioning of interactive features

Improving the website's overall performance

The most accurate evaluation of your website's performance comes directly from those who interact with it, which includes customers, staff, and leads. The feedback received from visitors, whether it's in the form of questions, comments, complaints, or suggestions, is an invaluable tool for improving your website.

By consistently maintaining and updating your website, you can utilize this feedback to make meaningful upgrades that will improve its overall online performance.

Promoting online specials

For an ecommerce company, it's crucial to keep your website up-to-date with the latest sales, promotions, and other offers. Even if your business operates primarily offline, you can still use online specials to entice customers to call, visit, or book an appointment.

Offering special promotions and discounts is vital to staying competitive, whether for short-term or long-term sales. It's necessary to update your site to reflect these initiatives, and website maintenance services can help you strengthen your sales with unique offers for your customers.

Updating product or service information

As your business grows, it's natural that you will need to modify your offerings, such as your products, services, and pricing. To effectively manage these changes, it's important to establish a consistent process for updating your existing products, services, and prices.

Maintaining your company website is a crucial part of this process, as it ensures that your website is current and up-to-date for users. By doing so, you can provide your customers with the latest products, services, and prices, resulting in a streamlined shopping experience.

In today's digital age, consumers rely heavily on the internet to make informed decisions about where they shop and what they purchase. Your website serves as a primary source of information for potential customers. As such, the information on your website must be accurate and up-to-date. This not only builds trust with your customers but also ensures that you are providing the most relevant and useful information possible.

Ensuring the proper functioning of interactive features

As technology continues to advance, neglecting the interactive components of your website can cause it to appear outdated. If the development pieces of your site do not work on all browsers and devices, you risk losing both current and potential clients, as well as damaging your online reputation.

Issues with your website’s interactive features can also increase your bounce rate. This metric refers to the percentage of people who leave your site without visiting another page and often indicates that your website isn’t delivering on user expectations.

Website maintenance involves optimizing your site's performance to ensure that all its interactive features are functioning properly. By regularly maintaining your website, you can stay on top of any outdated features that may need to be replaced, and be notified in advance of any necessary updates.

To effectively market your products and services, it is important to ensure that all the features of your website are functioning properly. Regular website maintenance can help you achieve this by ensuring that your site is always up-to-date and running smoothly.

what is excluded from our website maintenance services

If your company is planning to use website maintenance services for the first time, it's crucial to understand what your maintenance package entails.

This knowledge will allow your company to make an informed decision about which site maintenance plan is most suitable for your needs, and ensure you receive the necessary support and assistance.

Here are some examples of what is not included in our website maintenance services:

  • Media creation
  • Navigation redesign
  • Content writing
  • New site features and functionality
  • Website Redesign
  • Interactive Features
  • Search Engine Optimization (SEO)

If you have any questions about our website maintenance services that are not covered by our plan, please don't hesitate to contact us at +234 810 2957 240. Alternatively, if you wish to add any of the above strategies to your website maintenance package, please contact us online for more information.

Get the best website maintenance services for your business

Do you find it exhausting to handle website problems and keep up with updates all by yourself? Our website maintenance and support services can ease the burden of managing your digital assets.

Our team of experts will monitor your website 24/7 to ensure it's running smoothly and make any necessary updates or fixes to keep it secure and up-to-date. We also provide regular backups and disaster recovery services to protect your valuable data.

Our all-inclusive website maintenance and support services allow you to focus on growing your business, while we handle the technical aspects. Contact us now to discover more and begin using our services.

Your burning web maintenance services FAQs

Do you have further questions about our web maintenance services? Here are some common queries raised by our clients. If you don't find the answer to your question, please check our general FAQ page or for further information.

Why is website maintenance important?

Regular website maintenance is important to ensure that your website continues functioning properly and provides a positive user experience. This can help to improve your website's search engine ranking, increase user engagement, and prevent security vulnerabilities.

What services are included in your website maintenance package?

Our website maintenance services typically offer a range of services to help keep your website running smoothly, including:

  • Content updates
  • Security updates and patches
  • Website backups and disaster recovery
  • Bug fixes and error corrections
  • Performance monitoring and optimisation
  • Analytics and Reporting
  • Technical support

How often should website maintenance be performed?

Regular website maintenance ensures a smooth, secure, and up-to-date site, with the frequency depending on factors such as site type, traffic, complexity, and content updates.

Basic maintenance, like updating plugins and themes, should be done monthly, while more complex sites or those with high traffic may require more frequent maintenance.

Neglecting maintenance can lead to technical issues, security vulnerabilities, and a poor user experience, so regular checks and updates should be prioritized.

What are the benefits of outsourcing website maintenance?

Partnering with a website maintenance agency can offer numerous advantages, which comprise:

  • Consistent updates and enhancements to ensure the seamless functioning of your website
  • Enhanced security measures to safeguard your website against cyber-attacks
  • Augmented search engine rankings leading to increased traffic on your website
  • Professional guidance and assistance to assist you in making well-informed decisions regarding your website
  • Increased time to concentrate on your core business activities, freeing you from website maintenance concerns
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